How To Talk With Amazon Customer Service

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If yous have a question nearly an club or an issue with service, contacting Amazon using their client service chat at the Amazon Customer Service Page is normally the best course of action. When you access the "Contact Us" page, you can chat with Amazon's client service chat bot or a representative to discuss the upshot. You can also telephone call Amazon client service at 1-888-280-4331 if you live in the United states of america.

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Navigate to https://www.amazon.com/gp/assist/customer/contact-united states of america/ showtime. If you take a problem with an club or Amazon product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If y'all aren't already logged in, blazon in your email and password to log into your account and gain admission to the page.^[one]

This is the official customer back up page of Amazon, which contains options for contacting them virtually a variety of issues. If y'all don't have admission to your account, try resetting the password with your e-mail address.
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Select "Get-go chatting now" if you have a uncomplicated problem, like tracking a packet. To connect with an Amazon representative through a messenger service, click on the button in the box on the left side of the screen. This volition bring up a chat window and connect you with Amazon'due south automated messaging assistant.^[ii]
- You lot may be able to get help for very simple issues from Amazon's customer service chat bot. If the bot isn't able to assistance you, y'all tin can asking to be transferred to a human representative.
- The chat is especially helpful for recurring problems, similar streaming issues, which tin crave you lot to reconnect to the Internet or re-configure your spider web browser settings. Sometimes, the representative can exercise it for you remotely.
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Select your help topic from one of the options in the conversation window. When you start chatting, you lot'll exist able to choose from several possible help topics, which will appear in bubbling inside the chat window. These include options like, "An particular I ordered," "Managing my payment, Prime number, or account," and "Kindle, Fire, or Alexa device." Once you select the closest option, follow the prompts to provide more than information.^[3]
- If none of the options friction match what y'all're looking for, you can blazon a question, request, or description of your problem directly into the text box nether the chat window.
- Y'all'll besides be given the opportunity to change the topic or ask another question if the pick you cull isn't helpful.
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Inquire to chat with an associate if the bot isn't able to assist y'all. Although you lot can't currently contact Amazon by phone, information technology's still possible to talk to a homo representative through the chat feature. Just say something like, "Can you connect me with an associate?" The bot should connect you with someone who can help you inside a few minutes.^[4]
- Sometimes, yous may too have the opportunity to click a button at the bottom of the chat window that volition connect you with a human representative. This button looks like an icon of a person's head wearing a headset.
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Explain your issue and how you would like information technology stock-still as clearly as possible. Give the representative all of the details, including when the trouble arose and exactly how it happened. Then, explicate to them what you recollect would be a reasonable solution for the problem.^[5]
- For example, if you got the wrong product in your gild, you could say, "On October 28th, I placed an order for a red bathroom towel. When I received my bundle today, I opened it immediately to see that I got a grayness bathrobe instead. I'd like to return the bathrobe and to get the towel that I ordered. Can you help me correct this?"
- Remember to remain calm and speak conspicuously. Permit Amazon know exactly why y'all're contacting them and what you think the best solution is to the problem at hand.
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Keep all records, confirmation numbers, and shipping notes on mitt. The more than information you accept, the easier information technology will be to resolve your dispute in an constructive way. Before starting a chat, calling, or emailing, circular up all of your information on the sale and review information technology to make sure you lot have all of your facts direct.^[6]
- If you've needed to contact Amazon multiple times, get the name of the representative you've been talking to and the tracking number for your complaint. This can save you a lot of fourth dimension when you demand to contact them again.
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Enquire politely to speak to a manager if your representative can't help you. If you lot're getting nowhere with the electric current representative, kindly ask if yous tin can talk to their manager. In general, if you're looking for store credit or a high-priced refund, information technology's best to request to speak to a manager.^[7]
- Y'all tin try maxim something like, "I'm sorry, but I think I need to talk to someone else who can more directly assist me. Would you lot exist able to transfer me to your manager?"
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Be kind and civil in all of your interactions. Equally yous're talking to a representative, go along in mind that they're only a human and can normally merely do so much with their power as an employee. Stay calm and nerveless, even if you're frustrated, and let the representative know that you really believe that they tin can help you.

Talking to Customer Service

If you're having trouble staying at-home, try repeating some of these phrases to communicate politely and effectively with the expert.

"I know this isn't your error, I just want to find a manner to resolve this fairly."

"Thank you lot so much for your help then far, I know this wasn't your outcome or mistake."

"I know this was just an accident, I'm simply hoping to find a way we can make certain things end well."

"I really savour using Amazon, which is why I'm confident we tin find a way to fix this issue."

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Question

What's the email accost for Amazon customer service?

This answer was written by i of our trained squad of researchers who validated it for accuracy and comprehensiveness.

wikiHow Staff Editor

Staff Respond

You can try to contact Amazon'southward customer service department by emailing cs-answer @ amazon.com, even so they don't seem to be accepting emails at this time.
Question

Does Amazon customer back up have a live chat characteristic?

This respond was written by one of our trained team of researchers who validated it for accurateness and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Yeah. Visit Amazon's "Contact The states" page in the "Help" section of the website to connect to a chat bot. If the bot can't answer your questions, it will connect you to a human customer service representative.
Question

Does Amazon offer 24-hour customer support?

This answer was written by one of our trained team of researchers who validated it for accurateness and comprehensiveness.

wikiHow Staff Editor

Staff Answer

Yes, yous can get 24/seven support past calling their client support number or using the alive chat feature.
Question

How exercise I get my money dorsum if Amazon wrongfully charges my credit card for Prime?

Contact the service department and ask for your money back. If that doesn't work, you can contact your bill of fare issuer to dispute the charge.
Question

Can I send a bank check and my order, and have the detail mailed to me?

Rob Guthm

Customs Answer

They take no program for that. You would need to buy an Amazon.com gift card from a store, then open up an account and pay for what you are buying with the gift card.
Question

Tin I place orders with customer service?

No. Their client service representatives can help guide you lot through the ordering process, but you will need to place your guild through the site.
Question

How may I alter the payment method on an order that has already been delivered?

This may exist hard. If it was a Prime purchase you lot may have better luck, because Amazon can move money effectually their platform. If it was a third party seller, it won't work. Your all-time bet is to call Amazon and plead the instance with a rep.
Question

Where is the packing list? I received my packet but not an invoice sheet, why?

Any society sold by or shipped by Amazon no longer gets a packing slip. Some third party sellers may still do it, but by and large that practice went away because of the waste of paper.
Question

How can I cancel an society?

You go into My Orders, and so click Cancel Detail on what you want to cancel. You can't cancel items that take shipped.
Question

I have Amazon Prime, but when I try to play music on my TV, I get a message that says "join today at amazon.com/primemusic". What does this mean?

Maybe you're non logged in on your TV. Or your membership expired.

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Patience is key with client service at big companies like Amazon. Stay level-headed and take your time for the best results.
After y'all interact with the conversation bot or have a conversation with a human being representative, y'all'll take an opportunity to rate your experience and provide feedback or suggestions about how to brand the customer service experience more helpful.

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Commodity Summary X

If you lot want to contact Amazon, you can call their customer service past dialing one-888-280-4331. Another mode to contact Amazon is to use their online contact form. To practise this, first visit the Contact Us page on their website. When you're on the page, respond their questions nearly your problem so they know what to assist you with. Once you've explained your issue, choose whether you want to chat with a representative or speak to someone on the telephone. If you have a simple problem, like you lot want to runway a package, then you should utilise their online messenger. Alternatively, if your problem is a little more complicated, such as bug with billing, and then you should choose the phone option so they can better assist yous. When y'all select to be contacted by phone, be prepared to receive a phone telephone call from their customer service within a few minutes. For more aid, including how to contact Amazon through social media, proceed reading!

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