A adult female and her service beast were recently in a shop in Massachusetts when they were lunged at by another dog, which was captured in a TikTok video that has been viewed over ix million times.

Shared to the account @jakethes.d, the video shows a dog barking every bit it tries to run over to the dog's handler Haylee and the service dog, Jake. The barking domestic dog is reportedly in grooming to become an emotional support dog, which sparked a chat among commenters nigh emotional support animals, service animals and training.

"We have this domestic dog for emotional support," said the adult female of the barking domestic dog at the start of the video. Although Haylee told the woman that emotional back up animals are not the aforementioned as service animals, the adult female responded that she needs him for anxiety.

Haylee and Jake walked away to a unlike office of the shop, however, the adult female found the two of them.

"I take severe panic attacks, OK?" she said, claiming that she suffers from anthropophobia, which is the fear of people. "My dog is four-months-old and in training."

The TikTok user responded and said that if the adult female's domestic dog is notwithstanding existence trained, he is not ready to be in a non-pet-friendly store.

"Emotional support is non a service animal," Haylee continued. "A service animate being is a task-trained dog to aid a disability. Which they can exercise for panic disorder, only you need to train it."

The manager came over, and Haylee explained the situation she was currently facing. A bystander joined the chat and added that the Americans with Disabilities Act (ADA) says emotional support or therapy dogs are not entitled to the same spaces as service animals.

The ADA outlined on its website what it means to be a service dog, as well equally whether or not the system considers emotional back up animals as service animals.

A service dog, the ADA stated, performs tasks for someone who has a inability. This may include alerting someone with diabetes that his or her blood sugar is too high or low or someone who has epilepsy in which the dog is trained to detect the onset of a seizure and keep the person safe.

However, the ADA also said that emotional support, therapy, comfort and companion animals are not service animals. Although they are not explicitly considered service animals, some regime agencies on a local or country level may allow people to bring their emotional back up animal into public places.

In the comments department, Haylee explained that the manager kicked the woman out of the store while a man who was with the woman and emotional support dog in training took the dog and also left.

She told Newsweek the entire incident lasted between x and 15 minutes. As they walked toward the store's exit, Haylee said the dog began to bark and lunge at them.

It was then that the owner of the dog told them that the domestic dog is her emotional back up animal.

Haylee said she got Jake in 2018, and he is a medical and cardiac alarm service dog.

Service Dog
A adult female's viral video shows a dog that was reportedly in training to become an emotional support animal lunge at her and her service dog. Above, a stock image of a service dog. 24K-Production/iStock

This is not the kickoff time Haylee and Jake ran into this kind of incident. She said they have encountered numerous false service dogs, emotional support animals and pets in non-pet-friendly stores.

A small domestic dog even bit Jake at a eating place, but it did not break the skin, according to Haylee.

They left the restaurant, but she said the restaurant did not do anything nigh the matter.

Haylee'southward video led to commenters weighing in on the incident.

"No matter what the dog's chore is, if it lunges at a service animal or a person it should not be in any store at all," a viewer wrote.

Some viewers wondered why the woman confronted Haylee if she deals with anthropophobia. "Fear of people? If she was so fearful she wouldn't have sought you out in the store to try and lecture y'all," ane person opined.

Though a tense situation, many commended Haylee, the manager and the bystander for how they reacted.

"Stand your basis, even when your voice shakes," a TikTok user commented. "Proud of yous!"

Another commenter wrote, "I'm and then incredibly happy that the other lady and the managing director backed y'all up! I could hear how upset yous were!"

Haylee said she wants people to understand the deviation between emotional support animals and service dogs. She noted that while emotional back up animals are valuable to many people, they are non covered under the ADA.

This is non the first time Haylee and Jake accept gone viral on TikTok. Newsweek previously reported that she shared a video of the sweetness moments of when parents talked to their children about Jake and how he works every bit a service fauna.

Updated 03/22/2022, 3:20 p.m. ET: This story has been updated with comments from dog handler Haylee and a verified video of the incident.